Return & Replacement Policy

At MPoster, every product is custom-printed with care, specifically for you. Since our items are made-to-order, we generally do not accept returns or exchanges. However, we’re committed to your satisfaction. If your product arrives damaged, misprinted, or different from what you ordered, we’re here to help.

1. Eligibility for Return or Replacement

• Product received is damaged or defective
• Incorrect product or wrong customization received
• Product is missing from your order

2. What is NOT Covered

• Minor color differences due to screen/display settings
• Customer errors during customization input (e.g., wrong spelling or image shared)
• General dissatisfaction with design (once approved in preview)

3. Timeframe to Raise a Return/Replacement Request

You must report any issue within 48 hours of receiving the product. After this window, we may not be able to assist due to the custom nature of our items.

4. How to Request a Return or Replacement

• Email us at [your-email@example.com] with your Order ID
• Include clear photos/videos showing the issue
• Mention if you prefer a replacement or refund (where applicable)

5. Refunds

Refunds are only applicable if the issue cannot be resolved through a replacement. Refunds will be processed back to your original payment method within 5–7 business days after approval.

6. Cancellations

Orders can only be cancelled within 1 hour of placing them — before we begin printing. Once printing has started, cancellations are not accepted.

7. Contact Support

For any help, reach out to:

• Email: [your-email@example.com]
• Phone/WhatsApp: [your-number]
• Instagram DM: @MPoster

We genuinely want you to love what you receive. If we made a mistake, we’ll make it right.